City Backpack
The Rhino City Backpack is perfect for your daily adventures, whether you're heading to work, school, or a training session.
Manufactured from durable PU-coated polyester fabric, this backpack is designed to withstand everyday use while being water-repellent to keep your belongings dry.
The spacious main compartment features a two-way zip opening, complete with a padded laptop pouch for secure storage and added protection. The exterior includes two flat side pockets, two zipped front pockets, and a large front pouch with a Velcro fastening, providing ample storage and easy access to your essentials. The front also has a reflective Rhino logo for increased visibility and safety. Standard shoulder straps with extra soft padding, an adjustable fit, and an additional set of carry handles offer flexible carrying options.
Key Features:
- Made from hard-wearing, lightweight PU-coated polyester fabric to protect against the elements.
- Two-way zip opening into the main compartment with a padded laptop pouch for secure storage.
- Padded back panel for added comfort and support.
- Extra soft padding for shoulder straps for a more comfortable carry.
- Adjustable shoulder straps for a custom fit.
- Quick-access front pockets and two side zip pockets for convenient organisation.
- Large front pouch with Velcro fastening for safe carrying and easy access.
- Durable base panel for added stability and longevity.
- Reflective logo enhances visibility and safety in low-light conditions.
- Dimensions: 31cm x 13cm x 47cm, 19L capacity.
Send all returns to the following address:
Rhino Returns
Rhino House
13 Ipswich Road
Penylan
Cardiff
CF23 9AQ
3. Ensure that all items are returned within 28 days of purchase, for a full refund to the original payment method.
4. We kindly request that you retain proof of postage for your shipment, as we cannot assume responsibility for any lost or damaged parcels during transit to our facility.
Remember to quote your order reference number or any other proof of purchase in your email correspondence.
- All items must be returned in a re-saleable condition, unused and in original packaging.
- Refunds will be credited to the original payment method as soon as we receive your return, it may take up to 14 days for your bank to process the refund. Please note, that we are not liable for any bank charges you may incur during the process. Refunds can only be made to the original payment method.
- When trying on clothing or footwear, please take reasonable care to keep the items in the same condition. If your item has a swing-ticket, please ensure this remains intact. Failure to take reasonable care of an item you decide to return, may result in deductions from your refund.
- If a returned item doesn’t meet these requirements, we will not be able to accept your return.
- If a product develops a fault within the first 3 months of purchase, please fill in the return form and mark as faulty, we kindly ask that you provide a description and image of the fault.
- We will contact you shortly after to organise your return, free of charge. If the fault is determined to be a manufacturing defect, we will refund in full or replace as appropriate.
- Please ensure that you order the correct size(s), as personalised items cannot be refunded or exchanged. Please note, any item with your university logo on, regardless of having no additional initials or numbers, is considered bespoke.
- Orders of this nature can take 4-8 weeks to arrive due to customisation, please refer to our size guide or contact our customer service team for assistance.
Nothing in our Returns Policy affects any statutory rights you may have as a customer.
We aim to provide the highest level of customer service. If you have any questions or require further assistance, please reach out to us at help@rhino.direct. For more information, please see our full Returns Policy.
FAQs
- We want to simplify the refund process for both the customer and our accounting department, making the returns process quicker and more transparent.
- A refund gives you the flexibility to repurchase any item at your convenience, without the pressure of a direct exchange timeframe or limitations on available stock.
- Each returned item goes through a thorough quality check, our refund-only policy ensures that all items are inspected and processed according to our strict quality control standards.
We understand that you may prefer an exchange in certain situations, and we apologise for any inconveniences.