Terms & Conditions
These Terms and Conditions apply to all purchases from RHINO.DIRECT. Please read them carefully before placing an order.
1) YOUR ORDER
When you have submitted your order, you will receive an automated email from us with your order confirmation. We will then process this order and dispatch your goods. You will then receive a dispatched confirmation with the tracking details of your order. Our aim is to deliver your order within 3- 5 working days of receipt of payment to addresses within Mainland UK and within 10-15 working days of receipt of payment to all other addresses (Please allow up to 28 days for delivery). All orders require a signature. Any orders returned to us as undeliverable, we shall attempt to contact you to arrange re-delivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs.
We use Stripe or PayPal as our payment gateway for all credit and debit card transactions. Their criteria for online transactions are strict and secure, offering confidence to you and us! At the checkout stage, should you be notified that payment via your credit or debit card has been declined, please check that all your data has been correctly entered. If you are still unable to proceed, please contact your card issuer.
You have the option of using a different card, or Payment through your Paypal account.
ALL ITEMS DISPATCHED WILL REMAIN THE PROPERTY OF RHINO.DIRECT UNTIL PAYMENT HAS BEEN RECEIVED IN FULL. UNTIL PAYMENT HAS BEEN MADE, THE GOODS ARE HELD ON A FIDUCIARY BASIS ONLY.
All up to date prices are on our website. These are in Pounds Sterling and are inclusive of VAT. Our catalogue prices are in Pounds Sterling and are exclusive of VAT. The prices in the catalogue are valid at the time of going to press. Delivery charges may apply and are displayed during the order process. Prices remain in force until we publish new prices on our website. All orders will be charged in Pounds Stirling as shown on your order confirmation.
Whilst we try to ensure that our prices on our website are correct, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If the order is cancelled, we will refund any money we have taken from you. Refunds can only be made via the original method of purchase.
We reserve the right to change our prices at any time.
Discount vouchers are issued at the discretion of RHINO.DIRECT and cannot be used with any other offer. We reserve the right to withdraw a discount voucher or offer at any time.
We try to ensure that all our products on the website are updated to inform you if they are in stock, out of stock or available to pre-order. However, your order may be delayed if the item is not in stock. Our stock is controlled electronically, and occasionally errors will occur, therefore the current stock status is approximate. We will inform you if a product you have ordered is unavailable and let you know the estimated date of availability. Should you wish to wait for your order to become available, we will keep your order on record. If you wish to cancel the order, we will refund any money taken from you. Refunds can only be made via the original method of purchase.
Colour accuracy on the website cannot be guaranteed, and will vary depending on the resolution and screen type of your computer.
5) DELIVERY INFORMATION
Our aim is to deliver your order within 3- 5 working days of receipt of payment to addresses within Mainland UK and within 10-15 working days of receipt of payment to all other addresses (Please allow up to 28 days for delivery). All orders require a signature. Any orders returned to us as undeliverable, we shall attempt to contact you to arrange re-delivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs.
Delivery charges are applied to your order based upon the weight of the order applies via the following charges:
Charges Clothing, Sportswear, Balls and Training accessories
Standard Delivery: UK - £3.99
Express Delivery: UK - £5.99
Please note: Express delivery is not available for customised clothing/teamwear
Training Equipment: For Mainland UK:
Orders up to:
1kg - £5.99
1-30kg - £8.95
30-45kg - £17.95
Long items over 1.5m to 2.5m - £24.95
For Highlands & Islands of Scotland, Channel Islands and Northern Ireland:
Orders up to:
1kg - £5.95
1-4kg - £9.99
4-30kg - £17.95
30-45kg - £33.95
For Republic of Ireland:
Orders up to:
1kg - £7.95
1-2kg - £12.95
2-30kg - £21.95
30-45kg - £40.95
If your delivery address is outside of the United Kingdom and Northern Ireland, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; we advise customers to contact their local customs office for further information. You should be aware that any items being shipped both inside and outside of the United Kingdom are subject to opening and inspection by customs authorities.
7) RIGHT OF CANCELLATION
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation
If you wish to cancel your order please email us with details of your cancellation to email@example.com
Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products you have returned. Please note that any carriage charges already incurred by Rhino Direct at the point of cancellation will not be credited.
8) RETURNS POLICY
We do hope you are happy with your Rhino Direct purchase. If for any reason you’re not satisfied with your order, please complete the refund/exchange form sent with your order or alternatively please contact RHINO.DIRECT via email at firstname.lastname@example.org. All items must be returned in a re-saleable condition, unused, in original packaging as follows:
Please note that we do not exchange or refund underwear, due to hygiene reasons.
Return of any goods: RHINO.DIRECT, Unit 9, Waterside Business Park, Lamby Way, Cardiff, CF3 2ET
You must provide us with the original invoice, despatch note or other proof of purchase.
Please note that if a returned item fails to meet these requirements we cannot accept the item back.
When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge. Any refunds can only be made on the original card of purchase.
If the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will reimburse you with reasonable costs of your return shipping charge if you include a receipt.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.
Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
9) PERSONALISED/PRINTED ITEMS
If you wish to have your club or sponsor logo printed onto any of our products, you will be required to provide us with a copy of the artwork, via email, on either an Adobe Illustrator file or an EPS file.
We will then email you our proposed artwork for your approval. Once this has been approved and printing has been started no alterations can be made. We are unable to refund any items that have been personalised or printed.
All design, text and imagery on this website is the copyright of Rhino Sport & Leisure Ltd. All brand names, product names and titles used in this site are trademarks or trade names of Rhino Sport & Leisure Ltd. No permission is given in respect of use of any of the above. The site may not be altered in any way or republished without permission.
RFU: The England rose is an official registered trade mark of the Rugby Football Union and is the subject of extensive trade mark registrations worldwide.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from RHINO.DIRECT shall be governed by English law and the English courts shall have jurisdiction in all such matters.
RHINO.DIRECT reserves the right to refuse to supply any individual or company.
Rhino Direct reserves the right to amend or remove these promotions listed below with no prior notice. Where a discount code is used within the checkout and is no longer deemed to be valid, through the expiry date having been reached or the promotion having been removed, then you will be notified at the point of purchase.
RHINO.DIRECT is operated by:
Rhino Rugby Limited, registered at 22 Great James Street, London, WC1N 3ES Company Reg: 02243122 England
Please be advised that orders delivered outside the EU may be subject to local taxes, import duties or customs charges. RHINO.DIRECT is unable to accept responsibility for charges levied by other countries.