RETURNS POLICY

Our returns policy varies dependent upon the type of products that you have ordered. Please see the below for more information on each type of order. None of the below affects your statutory rights.

Bespoke 

If you've ordered an item made bespoke for you, we are only able to accept returns in the event of a manufacturing error. This error must be reported and returned within 14 days of delivery.

Personalised

If you have personalised any stock item, adding your team/club/school logo, club name, initials and/or squad number for instance, we are only able to accept returns in the event of a manufacturing error. This error must be reported and returned within 14 days of delivery. Stock If your order has been placed from stock, with no additions or modifications, we are able to accept returns within 14 days of delivery if the garments are in their original condition with all labels, tags and bags intact. Any garments returned outside of this time will not be accepted. Please allow 7-10 days for a refund to appear on your credit card or PayPal statement. (Refunds will be credited to your original method of payment.)

SHIPPING
All shipping & handling fees are non-refundable. Shipping fees for any merchandise returned for an exchange or refund will be the responsibility of the customer. Unless you are returning faulty or incorrect items, in that case we will reimburse postage costs, to the maximum value of £8 UK mainland and £25 internationally. Please keep proof of posting for any packages sent to us; Rhino Global Ltd cannot be held responsible for items lost on route!

  

 

RETURN/ EXCHANGE SLIP

If you wish to return or exchange your order, please complete the refund/exchange form included in your order.

Please find a copy of the return / exchange slip below.