How can we help?


Who is Rhino Direct?

Rhino is one of the world’s leading rugby and team sport brands, established in 1980 with a background in pioneering scrummaging machines. Rhino is also the home for team sport, bringing together the best Rhino products across all sports, into one place. Now you can shop everything from bibs, match balls and protective equipment through to team wear and bespoke kits. 

How long will my order take?

Your order will usually take 3 to 5 working days for any standard UK delivery. 

However, this does not apply to any Club, University or College orders. There can sometimes take up-to 8 weeks, depending on the time of your order. All items of this nature are bespoke and manufactured for each individual order, we only hold plain garments in stock.

What happens if I need to return my order?

Please visit our Returns, Exchanges & Refund page to view our returns policy.

How do I contact Rhino?

We are here to help with any questions or queries you may have. If your query is in relation to an existing order please visit our Contact Us page where you will find a form that you can fill in. 

Please only contact us once with your enquiry. If you contact us more than once, your ticket will be pushed to the bottom of the queue based on when the last request was received, which may prolong us responding to you. 

How do I book a scrum machine service?

Visit our Repair Shop where you can book a service or purchase spare parts for any of our Rhino scrum machines.

Do you have a clothing size guide?

We do! Please see our Rhino size guide here