Delivery

Rhino delivery services

 

Standard delivery for clothing, plain sportswear, balls, and small accessories:

  • UK: 2-5 working days
  • International: Up to 10 working days
  • We dispatch our smaller items, such as clothing, sportswear, and singular balls through Royal Mail to ensure the highest level of delivery service within the UK.

Standard delivery charges:

  • Mainland UK Orders under £50: £4.99
  • Mainland UK Orders over £50: FREE*
    • *Excludes bespoke items like decorated teamwear, charged at £4.99. Excludes Highlands, Islands of Scotland, Channel Islands, and Northern Ireland.

Next Day Delivery:

  • Available for most standard orders within mainland UK at £7.50. Excludes bespoke university/club teamwear and customised orders.
  • Qualifying orders must be placed before 12pm, Mon-Fri (excluding bank holidays and national holidays). Orders placed outside this timeframe are processed the next working day.

Delivery for training & pitch equipment:

  • Larger items such as tackle, contact equipment, & ball bundles are dispatched through professional couriers like FedEx, confirmed at delivery.

EU Shipments: All shipments from the UK to the EU are sent DAP (Delivered at Place), which means any duties and taxes will be payable by the recipient upon arrival in the destination country.

Please Note: The delivery options mentioned do not apply to decorated teamwear. The chosen delivery method will be included in the overall production timescale. This encompasses team/club logo additions, names, initials, or squad numbers. (Decorated teamwear orders may take up to 16 weeks to process.)

Highlands, Islands of Scotland, Channel Islands, and Northern Ireland Standard Delivery Surcharges:

  • 0-15kg: £15
  • 15.1kg-50kg: £30
  • 50.1kg-75kg: £50
  • Over 75kg: £100

Standard Delivery Charges for Equipment (Mainland UK):

  • Up to 1.5kg: £4.99
  • 1.6-3kg: £8.95
  • 3.1-20kg: £12.95
  • 20.1-40kg: £18.95
  • 40.1-50kg: £42.00
  • 50.1-100kg (Pallet Delivery): £80.00
  • 100.1kg–150kg: £100.00

Right of Cancellation:

  • Under the UK's Distance Selling Regulations 2000, you can cancel your order up to the end of the seventh working day after you receive the products, without needing to provide a reason.
  • To cancel, please email help@rhino.direct with your cancellation details. You must keep the products in your possession and take reasonable care of them until returned. We will credit the price of the returned products, but not any incurred carriage charges.