Returns, Exchanges & Refunds

We do hope you are happy with your purchase from Rhino Direct. If for any reason you’re not satisfied with your order, please complete the refund/exchange form included with your order or alternatively please contact-us via email at help@rhino.direct of use the 'Help' button in the bottom right of your screen.

You can return your item/s within 30 days of purchase, for a full refund to the original payment method or an exchange for a product of equivalent value. All returns are to be sent to the following address :

Rhino Direct (c/o Rhino Rugby Ltd)
Mendip Business Park
Rooksbridge
Somerset
BS26 2UG

Please ensure you quote you Order Reference number shown on your invoice and in your email confirmation sent after purchase.

All items must be returned in a re-saleable condition, unused, in original packaging.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

If an exchange is requested then upon inspecting the product an exchange item will be provided as per request. Please note there may be additional postage charges for sending out a replacement product; unless the original item is deemed faulty.

You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed garments and gift items) and, if you wish to return anything, that it reaches us in perfect condition. Where an item has a swing ticket attached, it must still be attached and undamaged upon return. Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

You must provide us with the original invoice, despatch note or other proof of purchase on any contact

Please note that we do not exchange or refund underwear, due to hygiene reasons. If a returned item fails to meet these requirements we cannot accept the item back.

When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge, unless the item is faulty/damaged. If a part order is sent for refund, the original postage charges will not be refunded. Any refunds can only be made on the original card of purchase.

 

Faulty/Defective Goods

If the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will reimburse you with reasonable costs of your return shipping charge if you include a receipt.

We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.

Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.

Nothing in this Returns Policy affects any statutory rights you may have as a consumer.